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TERMS AND CONDITIONS

DocTour – Travel and Tour Services

Last updated: 6 November 2026

These Terms and Conditions govern the use of the website www.doctourkyrgyz.com and the booking and provision of travel and tour services offered under the DocTour trading name.

Please read these Terms carefully before making a booking. By submitting a booking request, accepting a Booking Confirmation or making a payment, you acknowledge that you have read these Terms. The specific services, dates, prices and conditions of your individual tour will be set out in your Booking Confirmation.

1. Company Information

DocTour is a trading name used by:

Legal business name: Pe Tushkova Olga Nikolaevna
Brand name: DocTour Kyrgyz, DocTour Travel, DocTour
Legal form: Individual Entrepreneur (IE)
Country of registration: Kyrgyz Republic
Registration / tax identification number: 11806197650036
Registration number (KATTOO): 002-2025-169-4071
OKPO: 34026301
Registered address: Chui Avenue 207, Bishkek 720000, Kyrgyzstan
البريد الإلكتروني: support@doctourkyrgyz.com
Telephone / WhatsApp: +996702396959

In these Terms, “DocTour”, “we”, “us” and “our” refer to the above Individual Entrepreneur operating under the DocTour trading name.

The contract for the booked services is concluded with the Individual Entrepreneur identified above, and not with a separate legal entity called DocTour.

2. Scope of Services

DocTour offers travel-related services, which may include:

Guided tours and excursions;
Trekking and hiking trips;
Horse-riding tours;
Cultural and sightseeing tours;
Accommodation arrangements;
Transportation arrangements;
Multi-day travel itineraries;
Other activities expressly described in the relevant tour offer.

The exact services included in a particular booking are those stated in the tour description and the Booking Confirmation.

A tour may consist of services provided directly by DocTour and services supplied by third-party providers, such as accommodation establishments, transport companies, guides, restaurants and activity operators.

The role of DocTour in each booking will be determined by the actual services offered and the applicable law. Where DocTour acts as a tour operator, the statutory duties applicable to tour operators shall apply.

3. Information Provided Before Booking

Before confirming a booking, DocTour will provide information relevant to the selected tour, including, as applicable:

Tour name and destination;
Travel dates and duration;
Itinerary and planned activities;
Accommodation category and arrangements;
Transportation arrangements;
Meals included in the price;
Services included and excluded;
Total price and payment currency;
Deposit and remaining payment deadlines;
Cancellation and refund conditions;
Physical difficulty and relevant safety information;
Any important restrictions or requirements.

Photographs, maps and illustrative materials on the website are provided to help describe the experience. Actual accommodation, vehicles, route conditions and other details may vary where reasonably necessary, provided that the agreed essential characteristics of the booked services are respected.

If any material information changes before the booking is confirmed, DocTour will communicate the change to the customer.

4. Booking Procedure and Contract Formation

4.1 Booking Request

A customer may submit a booking request through the website, email, WhatsApp or another communication channel offered by DocTour.

A booking request is an enquiry and does not, by itself, guarantee availability or constitute confirmation of a reservation.

4.2 Booking Confirmation

A booking becomes confirmed when DocTour sends the customer a written Booking Confirmation specifying the agreed services and the applicable payment conditions, and the customer accepts those conditions.

The Booking Confirmation may be sent by email or another written electronic communication channel.

4.3 Individual Booking Terms

The Booking Confirmation should include:

Customer’s name and number of participants;
Tour name and destination;
Start and end dates;
Itinerary or reference to the agreed itinerary;
Accommodation and transportation arrangements, where applicable;
Total price and currency;
Deposit paid or payable;
Remaining balance and payment deadline;
Cancellation and refund schedule;
Insurance arrangements;
Any special conditions agreed by the parties.

If a specific Booking Confirmation contains a term that differs from these general Terms, the specific term will apply only to that booking to the extent that it is lawful and does not reduce mandatory consumer rights.

4.4 Electronic Communications

The parties may exchange booking requests, confirmations, amendments and other documents electronically, subject to applicable Kyrgyz law.

Customers should retain copies of their Booking Confirmation, payment receipts and written communications.

4.5 Public Offer and Acceptance

4.5.1. These Terms and Conditions, together with the relevant tour description, price information and other material booking details published on the Website or provided to the Customer before booking, constitute an offer by the Service Provider to enter into a service agreement, to the extent that all essential terms of the relevant agreement are specified or can be determined.

4.5.2. Where the offer contains all essential terms and expresses the Service Provider’s intention to enter into an agreement with any person who accepts it, it shall be treated as a public offer in accordance with Part 2 of Article 398 of the Civil Code of the Kyrgyz Republic.

4.5.3. The Customer accepts these Terms and Conditions as a whole, without conditions, exceptions or reservations, in accordance with Article 387 and Part 1 of Article 399 of the Civil Code of the Kyrgyz Republic.

4.5.4. Acceptance may be expressed by one or more of the following actions, where applicable to the relevant booking:

submitting a booking request and expressly confirming acceptance of these Terms and Conditions;
confirming the Booking Confirmation in writing, including by email or another electronic communication channel;
making the required deposit or other payment after receiving the Booking Confirmation and payment instructions;
taking any other action expressly identified by the Service Provider as an acceptance method.

Such actions may constitute acceptance under Part 3 of Article 399 of the Civil Code of the Kyrgyz Republic, provided that they are performed within the period specified for acceptance and correspond to the terms of the offer.

4.5.5. Silence, failure to respond or mere browsing of the Website shall not constitute acceptance of this Agreement, unless otherwise provided by applicable law, in accordance with Part 2 of Article 399 of the Civil Code of the Kyrgyz Republic.

4.5.6. The Agreement shall be considered concluded when the Service Provider receives the Customer’s valid acceptance, provided that the parties have agreed on all essential terms of the Agreement, in accordance with Articles 393 and 394 of the Civil Code of the Kyrgyz Republic.

4.5.7. Where the offer specifies a period for acceptance, the Customer must accept it within that period. The rules governing the acceptance period shall be determined in accordance with Articles 401 and 402 of the Civil Code of the Kyrgyz Republic.

4.5.8. A response by the Customer proposing different terms shall not constitute acceptance of the original offer and may be treated as a new offer, in accordance with Article 404 of the Civil Code of the Kyrgyz Republic. Any such changes shall become binding only after they are expressly accepted by the Service Provider in writing.

4.5.9. The Service Provider may specify the period during which a particular tour offer, price or availability confirmation remains valid. After that period expires, the Customer must request renewed confirmation of availability and price.

4.5.10. The Agreement may be concluded and exchanged in electronic form. Electronic communications, booking confirmations and payment records may be used as evidence of the parties’ agreement, subject to the applicable requirements of the Civil Code of the Kyrgyz Republic, including Article 395.

4.5.11. If any provision of these Terms and Conditions conflicts with mandatory provisions of the laws of the Kyrgyz Republic, the mandatory legal provisions shall prevail.

4.6 Applicable Civil Code Provisions

The legal relationship between the Service Provider and the Customer concerning the offer, acceptance and conclusion of this Agreement is governed, in particular, by the following provisions of the Civil Code of the Kyrgyz Republic, Part I:

Article 393 – Basic provisions on conclusion of a contract;
Article 394 – Moment of conclusion of a contract;
Article 395 – Form of a contract;
Article 396 – Offer;
Article 397 – Irrevocability of an offer;
Article 398(1)-(2) — Invitation to make offers and public offer;
Article 399(1)-(3) — Acceptance, including acceptance by performing actions specified in the offer;
Article 400 – Withdrawal of acceptance;
Articles 401-402 — Acceptance within the specified period or within a reasonable period;
Article 404 – Acceptance on terms different from those proposed;
Article 387 – Contract of adhesion.

5. Prices and Payments

5.1 Tour Price

The total price and payment currency will be stated in the relevant tour description or Booking Confirmation.

Unless expressly stated otherwise, the price covers only the services specifically listed as included in the tour.

5.2 Deposit

Unless a different amount is stated in the Booking Confirmation, the customer is required to pay a deposit of 20% of the total tour price to secure the booking.

The booking confirmation must specify the amount and payment deadline.

5.3 Remaining Balance

Unless otherwise agreed in writing, the remaining balance must be paid no later than 7 calendar days before the tour start date.

For bookings made less than 7 calendar days before departure, the full payment deadline will be specified in the Booking Confirmation.

Payment on arrival or in cash is permitted only if expressly agreed in writing by DocTour.

5.4. Accepted Payment Methods

DocTour accepts payments through the payment methods made available during the booking process.

Depending on availability, accepted payment methods may include:

Visa debit and credit cards;
Mastercard debit and credit cards;
Bank transfers;
Other payment methods expressly offered by DocTour.

Card payments are processed through the relevant payment service provider or acquiring bank.

The availability of Visa and Mastercard payments may depend on the customer’s country, card issuer and the payment provider’s requirements.

Before completing a payment, customers will be informed of the applicable currency and the total amount payable.

Any currency conversion fees, international transaction fees or other charges imposed by the customer’s bank or card issuer are the customer’s responsibility, unless otherwise stated.

DocTour does not request customers to send full card numbers, card security codes (CVV/CVC) or online banking passwords by email, WhatsApp or other unsecured communication channels.

5.5. Payment Confirmation

A booking payment will be considered received once the payment has been successfully processed and confirmed by the relevant payment provider or bank.

DocTour will provide a payment confirmation or receipt in accordance with applicable requirements.

If a card payment is declined or reversed, DocTour may contact the customer to arrange another available payment method.

5.6. Bank Transfer Details

Where bank transfer is offered, the relevant payment instructions and bank account details will be provided to the customer in the invoice or payment instructions.

Customers should verify the payment recipient and account details before transferring funds.

Bank #1 (O! bank)

Account No. USD 1250329932178408;
رمز البنك: 125003;
اسم البنك: حساب KZ496010011000046794
بنك O!Bank OJSC
العنوان: 390، شارع فرونزه، بيشكيك، 720033، جمهورية قيرغيزستان
BIN: 000000000000
SWIFT: MAKAKG22

Bank #2 (CJSC BANK)

Business Account Details:

Beneficiary name: Pe Tushkova Olga Nikolaevna
Beneficiary account (USD): 1285330005911309
SWIFT: KICBKG22
Beneficiary bank: CJSC Kyrgyz Investment and Credit Bank, Bishkek, Kyrgyz Republic

Correspondent bank:

CitiBank NA
New York, USA
SWIFT: CITIUS33
Account #of KICB: 36479471

6. Changes Requested by the Customer

A customer who wishes to change the tour dates, number of participants, accommodation, itinerary or other booking details must contact DocTour in writing.

All requested changes are subject to availability and confirmation by DocTour.

Additional costs arising from a customer-requested change will be communicated before the change is accepted.

A change is effective only after written confirmation by DocTour.

If the requested change cannot be accommodated, the original booking conditions will continue to apply unless the parties agree otherwise or mandatory law provides a different right.

7. Cancellation by the Customer and Refunds

7.1 Cancellation by the Customer

The Customer may cancel a confirmed booking by sending a written cancellation notice to DocTour at support@doctourkyrgyz.com or via the communication channel used to confirm the booking.

The cancellation shall take effect on the date DocTour receives the written cancellation notice.

The applicable refund amount shall be determined by the number of calendar days between the date DocTour receives the cancellation notice and the scheduled start date of the tour.

7.2 Refund Schedule

Unless a different cancellation policy has been expressly agreed in writing and disclosed to the Customer before payment, the following refund schedule shall apply:

Cancellation notice received	Refund
More than 45 calendar days before the tour start date	100% refund, less non-refundable transaction and payment processing fees actually charged in connection with the Customer’s payment
Cancellation prior 29-20 calendar days before the tour start date	50% refund of the total amount paid
Less than 19 calendar days before the tour start date	No refund, subject to mandatory rights under applicable law

The cancellation period shall be calculated using calendar days, not business days.

7.3 Transaction and Payment Processing Fees

For cancellations made more than 30 calendar days before the tour start date, DocTour may deduct only transaction or payment processing fees that were actually charged and are non-refundable to DocTour by the bank, card acquirer or payment service provider.

No estimated, additional or administrative cancellation fee shall be deducted unless it has been clearly disclosed to the Customer before booking and is permitted by applicable law.

7.4 Refund Calculation

The refund shall be calculated based on the total amount actually received by DocTour from the Customer for the cancelled booking.

Where the Customer has paid only a deposit, the applicable percentage shall be calculated on the amount actually paid, unless the Booking Confirmation expressly provides otherwise and such provision is lawful.

Any permitted deduction shall be itemised or explained to the Customer.

7.5 Refund Method and Processing Time

Approved refunds will normally be made to the original payment method used by the Customer.

If a refund to the original payment method is not reasonably possible, DocTour may agree with the Customer on another lawful refund method.

DocTour will initiate an approved refund within 14 calendar days after confirming the Customer’s entitlement to the refund. The time required for the funds to appear in the Customer’s account may depend on the bank, card issuer or payment service provider.

7.6 Cancellation by DocTour

If DocTour cancels a confirmed tour, the Customer shall be offered:

A full refund of the amounts paid for the cancelled tour; or
An alternative tour or date, but only if accepted by the Customer.

DocTour shall not impose an alternative tour, travel date or credit voucher on the Customer without the Customer’s agreement.

Where mandatory law provides additional rights or remedies, those rights shall remain unaffected.

7.7 Mandatory Consumer Rights

Nothing in this Cancellation Policy excludes, restricts or waives any mandatory rights available to the Customer under the laws of the Kyrgyz Republic or any other applicable consumer protection legislation.

In particular, this Cancellation Policy shall not apply to the extent that a statutory right to cancel, withdraw from the contract or receive a refund gives the Customer more favourable rights.

7.8 Acceptance of the Cancellation Policy

By confirming the booking and making payment, the Customer acknowledges that they have been given the opportunity to review this Cancellation Policy before payment and agrees to its application, subject always to mandatory applicable law.

8. Cancellation or Changes by DocTour

8.1 Cancellation by DocTour

If DocTour cancels a confirmed tour for reasons attributable to DocTour, the customer will be informed as soon as reasonably possible.

The customer will be offered:

An alternative tour or date, subject to the customer’s agreement; or
A refund of payments due under the applicable contract and mandatory law.

An alternative date or tour will not be imposed on the customer without agreement.

8.2 Insufficient Participants

If a tour requires a minimum number of participants, that minimum and the deadline for confirming the tour must be disclosed before booking.

If the minimum number is not reached and DocTour cancels the tour, the customer will be informed and offered the remedies required by the Booking Confirmation and applicable law.

8.3 Changes to the Itinerary

Travel itineraries may need to be adjusted due to weather, road conditions, safety concerns, access restrictions, operational issues or other circumstances.

DocTour will make reasonable efforts to provide services consistent with the agreed tour.

Where a proposed change materially affects the essential characteristics of the booked tour, DocTour will inform the customer and seek agreement on an appropriate solution, including an alternative arrangement or refund where required by law.

9. Force Majeure and Extraordinary Circumstances

A force majeure event means an extraordinary circumstance beyond the reasonable control of the affected party that could not reasonably have been avoided and prevents or materially affects performance of the contract.

Examples may include:

Natural disasters;
Earthquakes, floods, avalanches or severe weather;
War, terrorism or serious civil unrest;
Government restrictions or border closures;
Public health emergencies;
Official closure of roads, mountain routes or protected areas;
Other circumstances recognised as force majeure under applicable law.

The affected party will notify the other party as soon as reasonably possible and provide relevant information about the effect on the tour.

The parties will make reasonable efforts to reduce the consequences and agree on an appropriate solution, such as rescheduling, an alternative itinerary or a refund where required by applicable law.

A force majeure event does not automatically remove all obligations to account for payments received or to comply with mandatory consumer rights.

10. Travel Documents and Entry Requirements

Customers are responsible for ensuring that they hold valid travel documents and comply with the entry, visa, transit, registration and other immigration requirements of the countries they visit.

Customers should check requirements with the relevant official authorities before departure.

DocTour may provide general travel information, but such information does not replace official government advice or individual immigration advice.

Customers must provide accurate information necessary for the organisation of the booked services.

11. Health, Fitness and Participation Requirements

Some tours involve physical activity, high altitude, uneven terrain, remote locations, horse riding, long journeys or other conditions that may involve additional risks.

Before booking, customers should carefully review the tour description, difficulty level and participation requirements.

Customers are responsible for assessing whether they are physically able to participate and should seek medical advice where appropriate.

Customers must inform DocTour before the tour of any relevant medical condition, allergy, mobility limitation or other circumstance that may reasonably affect their safety or the organisation of the tour.

Any health information requested by DocTour will be limited to what is reasonably necessary for the organisation and safe provision of the relevant services and will be handled in accordance with the applicable privacy requirements.

DocTour may refuse or discontinue participation in an activity where there is a reasonable and material safety concern. Where possible, DocTour will discuss an appropriate alternative with the customer.

This section does not exclude liability for a failure by DocTour to fulfil its legal safety obligations.

12. Safety Rules and Customer Responsibilities

Customers agree to:

Follow applicable laws and local regulations;
Follow reasonable safety instructions provided by guides and activity leaders;
Use safety equipment where required;
Respect local communities, traditions, religious sites and cultural heritage;
Respect wildlife and the natural environment;
Inform the guide or DocTour promptly about any accident, illness or safety concern;
Avoid conduct that creates a serious risk to themselves or other participants;
Follow instructions relating to weather, route conditions and emergency procedures.

For activities such as trekking, horse riding, rafting or off-road travel, customers must comply with the specific safety rules communicated for that activity.

A customer who refuses to follow reasonable safety instructions may be excluded from an activity where necessary to protect the customer or other participants. Any financial consequences will be assessed under the Booking Confirmation and applicable law.

13. Travel Insurance

Travel insurance is an important part of travel preparation.

The insurance arrangements for each tour will be stated in the Booking Confirmation.

Where DocTour is subject to mandatory insurance obligations under the laws of the Kyrgyz Republic, including Article 13 of the Law of the Kyrgyz Republic “On Tourism” and applicable implementing regulations, DocTour will arrange the insurance required by law.

The Booking Confirmation will identify, where applicable:

The insurance provider;
The type of insurance;
The insured period;
The persons covered;
The main insured risks;
The applicable coverage limits;
The procedure for obtaining insurance documents and reporting an insured event.

Customers may also need additional personal travel insurance, including coverage for medical evacuation, repatriation, adventure activities, high-altitude trekking, horse riding or other activities not covered by the applicable policy.

Customers should review their own insurance policy carefully and ensure that it covers the activities and destinations included in their trip.

A customer’s personal insurance does not replace any insurance that DocTour is legally required to arrange.

14. Accommodation, Transport and Other Service Providers

Some services may be delivered by independent third-party providers, including hotels, guesthouses, transport companies, restaurants, guides and activity operators.

DocTour will communicate the relevant arrangements to the customer and will use reasonable care in selecting and coordinating service providers.

Where a service forms part of the agreed tour and DocTour is responsible for its organisation, DocTour remains responsible to the customer to the extent required by applicable law, including Article 5 of the Law of the Kyrgyz Republic “On Tourism”.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

A third-party provider may also have its own terms and safety rules. Customers will be informed of material conditions relevant to their booked services.

15. Delays and Changes During the Tour

Travel in mountainous and remote areas may be affected by weather, road conditions, traffic, border procedures, local restrictions and other operational circumstances.

DocTour will make reasonable efforts to keep the customer informed of material delays or changes and to arrange appropriate alternatives where reasonably possible.

If a delay or change results from circumstances attributable to DocTour, the customer’s rights and any applicable remedies will be determined under the Booking Confirmation and applicable law.

In particular, Article 5 of the Law of the Kyrgyz Republic “On Tourism” provides for a penalty for certain delays in the departure and/or return of tourists, except in force majeure circumstances. The statutory amount is 3% of the tour voucher price for each day of delay, subject to a maximum of the total voucher price, unless a higher amount is established by contract.

16. Complaints and Assistance

If a customer experiences a problem before or during the tour, the customer should notify the DocTour representative or guide as soon as reasonably possible so that the issue can be assessed and, where possible, resolved promptly.

A formal complaint may be submitted using the following contact details:

البريد الإلكتروني: support@doctourkyrgyz.com
Postal address: Chui Avenue 207, Bishkek 720000, Kyrgyzstan

The complaint should include:

Customer’s full name;
Booking reference;
Tour dates;
Description of the issue;
Relevant supporting documents or photographs;
The solution requested by the customer.

DocTour will acknowledge receipt and review the complaint within a reasonable period, taking into account the nature and complexity of the matter.

Nothing in this section prevents a customer from exercising statutory rights or contacting the competent consumer protection or other public authority.

17. Liability

DocTour will perform its contractual obligations with due care and in accordance with the applicable laws of the Kyrgyz Republic.

The parties’ rights and responsibilities will be determined by the Booking Confirmation, these Terms and applicable law.

Nothing in these Terms excludes or limits liability for:

Death or personal injury where such liability cannot lawfully be excluded;
Intentional misconduct or gross negligence where exclusion is prohibited;
Failure to provide agreed services;
Breach of mandatory consumer protection rights;
Any other liability that cannot be excluded or limited under applicable law.

Where DocTour is responsible for services provided by its partners as part of an agreed tour, the relevant statutory responsibility under Article 5 of the Law of the Kyrgyz Republic “On Tourism” applies.

Customers remain responsible for loss or damage caused by their own unlawful or negligent conduct, subject to applicable law.

18. Personal Data and Privacy

DocTour processes personal information necessary to respond to enquiries, manage bookings, provide travel services, communicate with customers and fulfil legal obligations.

Personal data may include:

Name and contact details;
Booking and payment information;
Passport or identification details where necessary;
Emergency contact details;
Relevant health or accessibility information where necessary for safety;
Travel preferences and communications.

Personal data may be shared with service providers where necessary to organise the booked services, such as accommodation providers, transport companies, guides, insurance providers and payment processors.

International transfers of personal data will be handled in accordance with applicable data protection requirements.

Further information about the purposes, legal grounds, retention periods, recipients and data subject rights is provided in the DocTour Privacy Policy:

https://doctourkyrgyz.com/privacy-policy/

Marketing communications will be handled separately from communications necessary to manage a booking. Customers may opt out of marketing communications at any time.

19. Website Content and Intellectual Property

Unless otherwise indicated, website content, including text, photographs, graphics, logos, design elements and other materials, is owned by DocTour or used with permission.

Website content may not be copied, reproduced, republished, distributed or commercially exploited without prior written permission, except where permitted by applicable law.

The customer may use website information for personal, non-commercial travel planning.

20. Website Availability and External Links

DocTour makes reasonable efforts to keep the website available and accurate.

However, the website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our control.

The website may contain links to third-party websites. DocTour does not control all content or privacy practices of external websites. Customers should review the terms and privacy policies of those websites before using them.

This section does not affect DocTour’s obligations in relation to services that form part of a confirmed booking.

21. Applicable Law and Dispute Resolution

These Terms and the contractual relationship between the customer and DocTour are governed by the laws of the Kyrgyz Republic, subject to any mandatory consumer protection rules that apply to the customer.

The parties will first attempt to resolve disputes through good-faith communication.

If a dispute cannot be resolved amicably, it may be referred to the competent courts of the Kyrgyz Republic, subject to mandatory jurisdiction and consumer protection rules applicable to the customer.

Nothing in this section prevents a consumer from relying on mandatory rights or remedies available under applicable law.

22. Amendments to These Terms

DocTour may update these Terms from time to time to reflect changes in its services, business practices or applicable law.

The current version will be published on the website with its revision date.

For a confirmed booking, the version and specific conditions accepted by the customer at the time of booking will apply, unless the parties agree to a lawful amendment or a change is required by mandatory law.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or replaced, where legally possible, by a valid provision that most closely reflects its lawful purpose.

24. Contact Information

For questions about these Terms, bookings, cancellations or complaints, please contact:

DocTour
Legal business name: Pe Tushkova Olga Nikolaevna

Brand name: DocTour Kyrgyz, DocTour Travel, DocTour
Legal form: Individual Entrepreneur (IE)
Country of registration: Kyrgyz Republic
Registration / tax identification number: 11806197650036
Registration number (KATTOO): 002-2025-169-4071
OKPO: 34026301
Registered address: Chui Avenue 207, Bishkek 720000, Kyrgyzstan
البريد الإلكتروني: support@doctourkyrgyz.com
Telephone / WhatsApp: +996702396959

Legal References – Kyrgyz Republic

These Terms are intended to be read together with the applicable legislation of the Kyrgyz Republic, including:

Law of the Kyrgyz Republic “On Tourism”, dated 25 March 1999, No. 34:
- Article 1 – definitions, including tour, tourist activity and tourism services contract;
- Article 4 – contractual basis of tourism services and protection of tourists’ rights;
- Article 5 – obligations and responsibility of tourism service providers;
- Article 6 – rights and obligations of tourists;
- Article 10 – tourist safety;
- Article 13 – mandatory tourist insurance;
- Article 14 – environmental and cultural heritage protection.
Official text: https://tourism.gov.kg/the-law-on-tourism/
Law of the Kyrgyz Republic “On Protection of Consumer Rights”, dated 10 December 1997, No. 90:
- Article 9 – information about services;
- Article 12 – liability for violations of consumer rights;
- Article 27-1 – prohibited practices in electronic commerce;
- Article 46 – payment for services.
Text: https://zakon.kg/law/zakon-o-zashhite-prav-potrebitelej/
Digital Code of the Kyrgyz Republic, dated 31 July 2025, No. 178, effective from 6 February 2026, subject to its transitional provisions.
Official text: https://reestr.dpa.gov.kg/ru/npa/59
Law of the Kyrgyz Republic dated 31 July 2025, No. 179 “On Enactment of the Digital Code of the Kyrgyz Republic”.
Official text: https://reestr.dpa.gov.kg/ru/npa/60
Resolution of the Cabinet of Ministers of the Kyrgyz Republic dated 28 August 2026, No. 593, approving the Rules on imputed liability insurance of tour operators in respect of tourists (medical or accident insurance), effective from 14 September 2026.
Information from the Financial Market Regulation and Supervision Service: https://fsa.gov.kg/2026/09/02/принято-постановление-кабинета-мини-4/