Terms and Conditions for DocTour Kyrgyz
“DocTour Kyrgyz” is the brand name of Docran Kyrgyz LLC ®, a legal entity incorporated under the laws of the Kyrgyz Republic. The company’s Enterprise Identification Number (ENN/TIN) is 02508201110053. Any use, reproduction, or misrepresentation of the “DocTour Kyrgyz” brand name without the express authorization of Docran Kyrgyz LLC shall be deemed a violation of applicable intellectual property and business regulations under the laws of the Kyrgyz Republic.
Welcome to DocTour Kyrgyz! By accessing our website and booking tours with us, you (“User” or “You”) agree to the following Terms and Conditions. Please review these terms carefully as they govern the use of our services and your obligations when booking a tour.
1. Acceptance of Terms
By using the DocTour Kyrgyz website or booking our tours, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Our Services
DocTour Kyrgyz specializes in organizing travel and tourism experiences in Kyrgyzstan, Kazakhstan, Uzbekistan, Azerbaijan, and Russi, including guided tours, adventure activities, cultural excursions, and customized itineraries. Each tour package includes a description of services provided, but availability and details may change. We reserve the right to modify or discontinue any part of our services as necessary.
3. Booking and Payment
Booking Process
- All bookings must be made through our official website, email, Business WhatsApp, Company’s Instagram, or other authorized channels.
- A non-refundable deposit of 20% of the amount is required at the time of booking to confirm your reservation.
Payment Terms
- The balance of the payment is due 7 days before the start of the tour.
- Accepted payment methods include credit cards, cash, and bank transfers.
Payments should be made in favor of “Docran Kyrgyz LLC”. Bank Name – Demir Kyrgyz International Bank (Bishkek, Kyrgyzstan) Account No. USD 1180000065839766 IFSC Code – DEMIKG22 – 245 Chui Avenue, Bishkek, Kyrgyzstan.
Cancellation Policy
- Cancellations made 7 days or more before the tour start date are eligible for a partial refund of the total tour cost.
- Cancellations within 7 days may incur a cancellation fee or be non-refundable.
- No refunds will be issued for no-shows or last-minute cancellations.
4. Pricing and Inclusions/Exclusions
Pricing
- All prices are quoted in USD, EUR, Kyrygyz SOM, or AED.
- Prices are subject to change based on availability, demand, season, and other factors. However, once confirmed, your booking price is fixed.
Inclusions and Exclusions
- Tour inclusions, such as accommodations, meals, and transportation, are outlined in each tour package.
- Exclusions typically include personal expenses, optional excursions, travel insurance, and other services not explicitly mentioned in the tour description.
5. Travel Documentation and Requirements
Passport and Visa
- It is the responsibility of the traveler to ensure they hold a valid passport and necessary visas for Kyrgyzstan, Kazakhstan, Uzbekistan, Azerbaijan, and Russia. DocTour Kyrgyz is not liable for delays or issues related to improper documentation.
Travel Insurance
- We strongly recommend purchasing comprehensive travel insurance to cover potential risks, including cancellations, medical emergencies, and lost belongings. Travel insurance is the responsibility of the traveler and is not included in our tour packages.
6. Health, Fitness, and Safety
Health and Fitness Requirements
- Some tours may involve physical activities (e.g., hiking, riding) and may require a basic level of fitness. By booking, you confirm that you are physically fit to participate and accept all associated risks.
- DocTour Kyrgyz is not liable for injuries, illnesses, or health issues arising during the tour.
Safety
- While DocTour Kyrgyz makes every effort to ensure your safety, travel inherently carries some risk. We are not responsible for personal injury or incidents arising from activities undertaken during the tour, including optional activities that are not part of the scheduled itinerary.
7. Liability and Limitations
Limitation of Liability
- DocTour Kyrgyz shall not be held liable for any indirect or incidental damages, including but not limited to injuries, theft, property loss, or delays that may occur during your tour.
- We cannot be held responsible for delays, cancellations, or interruptions due to natural disasters, political unrest, weather conditions, or other unforeseen circumstances (“force majeure”).
Third-Party Services
- We work with independent providers for certain services, such as transportation and accommodations. Although we select reputable partners, we are not responsible for the actions or omissions of these third parties.
8. Changes and Cancellations by Us
Changes to Itineraries
- DocTour Kyrgyz reserves the right to make changes to itineraries due to weather conditions, local regulations, or unforeseen circumstances. Any substantial changes will be communicated to you as soon as possible.
Tour Cancellations
- In rare cases, we may need to cancel a tour due to unforeseen circumstances or insufficient bookings. If this occurs, we will offer an alternative tour date.
9. Code of Conduct
While participating in our tours, we ask all travelers to respect local customs, fellow travelers, and our staff. Failure to adhere to respectful and lawful conduct may result in the termination of the tour without refund.
10. Intellectual Property
All content on our website, including images, text, and logos, is the property of DocTour Kyrgyz and protected by copyright law. You may not copy, distribute, or use our content without prior written permission.
11. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Changes to Terms and Conditions
DocTour Kyrgyz reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services signifies acceptance of the updated terms.
13. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Kyrgyzstan. In case of any dispute, we encourage amicable resolution, but if necessary, disputes will be resolved by courts in Kyrgyzstan.
14. Contact Us
For questions or concerns about these Terms and Conditions, please contact us:
Docran Kyrgyz LLC (DocTour Kyrgyz)
Chui Avenu 207, office 613, Bishkek 720000
Email:
Phone:
- +996702602448
- +996702396959
Thank you for choosing DocTour Kyrgyz, and we look forward to providing you with an unforgettable travel experience in Central Asia!