PRIVACY POLICY
Last updated: 06.11.2026
1. Introduction
This Privacy Policy explains how Tushkova Olga Nikolaevna, an Individual Entrepreneur registered in the Kyrgyz Republic (hereinafter referred to as “we”, “us” or “the Service Provider”), collects, uses, stores and protects personal data when Customers visit our website or use our travel-related services.
We are committed to protecting personal data in accordance with applicable legislation of the Kyrgyz Republic, including the Digital Code of the Kyrgyz Republic dated July 31, 2025 No. 178, which entered into force on February 6, 2026.
The Law of the Kyrgyz Republic dated April 14, 2008 No. 58 “On Personal Information” is former legislation and has been repealed.
By using our website and submitting personal information, you acknowledge this Privacy Policy.
Where consent is required by applicable law, we will request your consent separately.
2. Personal Data We Collect
Depending on the services requested, we may collect the following categories of personal data:
2.1. Identification Information
- Full name;
- Date of birth;
- Nationality;
- Passport details and identification document information, where required for travel arrangements.
2.2. Contact Information
- Email address;
- Phone number;
- Country of residence;
- Billing or contact address, where necessary.
2.3. Booking and Travel Information
- Selected tours and travel packages;
- Travel dates and destinations;
- Number of participants;
- Accommodation preferences;
- Transportation details;
- Booking history;
- Special requests relevant to the provision of travel services.
2.4. Payment Information
Payments may be processed by third-party payment providers.
We may receive payment-related information such as payment status, transaction reference, amount and payment date.
We do not intend to collect or store full bank card numbers, CVV codes, or other sensitive payment credentials when payments are processed directly by an external payment provider.
2.5. Technical Information
When you visit our website, certain technical information may be collected, including:
- IP address;
- Browser type;
- Device information;
- Website usage information;
- Cookies and similar technologies, where applicable.
3. Purposes of Processing Personal Data
We process personal data for the following purposes:
- Processing and confirming travel bookings;
- Organizing tours and travel packages;
- Booking hotels, flights, transportation and excursions;
- Communicating with Customers;
- Processing payments and refunds;
- Providing customer support;
- Meeting legal, accounting and tax obligations;
- Preventing fraudulent transactions;
- Improving our website and services;
- Sending promotional communications where legally permitted and, where required, with your consent.
4. Legal Grounds for Processing
Personal data is processed on appropriate legal grounds under the applicable legislation of the Kyrgyz Republic.
Depending on the circumstances, these grounds may include:
- Performance of a contract or steps taken at the Customer’s request before entering into a contract;
- Compliance with legal obligations;
- Consent of the data subject, where required;
- Other lawful grounds permitted by applicable legislation.
Where processing is based on consent, the Customer may withdraw such consent in accordance with applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Sharing Personal Data with Third Parties
To provide travel services, we may share relevant personal data with third parties where necessary.
Such parties may include:
- Hotels and accommodation providers;
- Airlines and transportation companies;
- Local tour operators;
- Tour guides and excursion providers;
- Travel insurance providers;
- Payment service providers and banks;
- Technical service providers;
- Government authorities where required by law.
Only information reasonably necessary for the relevant purpose shall be shared.
Third-party providers may process personal data under their own privacy policies and applicable legal obligations.
We do not sell Customers’ personal data to third parties.
6. International Data Transfers
Some travel services may involve the transfer of personal data to service providers located outside the Kyrgyz Republic.
For example, passport details and contact information may need to be shared with hotels, airlines, tour operators or other travel partners in the destination country.
Such transfers shall be carried out in accordance with applicable requirements of the Digital Code of the Kyrgyz Republic and other relevant legislation.
Where required by law, appropriate legal grounds and safeguards shall be established before personal data is transferred internationally.
7. Data Storage and Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes for which the information was collected;
- Complete travel bookings and provide related services;
- Resolve disputes and handle complaints;
- Meet applicable accounting, tax and legal requirements.
When personal data is no longer required, it shall be deleted, anonymized or otherwise handled in accordance with applicable legislation.
8. Data Security
We take reasonable organizational and technical measures to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.
Such measures may include:
- Restricted access to personal data;
- Secure communication channels;
- Password protection;
- Use of trusted third-party service providers;
- Appropriate security measures for stored information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your Rights
Subject to applicable legislation, Customers may have the right to:
- Request information about the processing of their personal data;
- Access their personal data;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal data where legally applicable;
- Withdraw consent where processing is based on consent;
- Object to certain types of processing where permitted by law;
- Submit complaints to the competent personal data protection authority.
Requests concerning personal data may be submitted using the contact details provided below.
We may request additional information to verify the identity of the person making a request.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure website functionality, analyze website traffic and improve user experience.
Where required by applicable law, we will request consent before placing non-essential cookies.
Users may manage cookie preferences through their browser settings or available website cookie controls.
Our coolie policy: https://doctourkyrgyz.com/cookie-policy/
11. Third-Party Websites
Our website may contain links to third-party websites, including hotels, airlines, payment providers and other travel service providers.
We are not responsible for the privacy practices or content of external websites.
Customers are encouraged to review the privacy policies of third-party providers before submitting personal information directly to them.
12. Children’s Personal Data
Our services may involve bookings for minors as part of family or group travel.
Where personal data relating to children is collected, we will process it in accordance with applicable legal requirements and any required parental or legal representative authorization.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legislation.
The latest version will always be published on this website with the updated revision date.
14. Contact Information
For questions, requests or complaints concerning personal data processing, please contact:
Data Controller: Tushkova Olga Nikolaevna
Legal Status: Individual Entrepreneur (IE), Kyrgyz Republic
Business Registration Number / TIN: 11806197650036
Registered Address: Chui Avenue 207, Bishkek 720000, Kyrgyzstan
Email: support@doctourkyrgyz.com
Phone (whatsapp): +996702396959
Website: www.doctourkyrgyz.com
This Privacy Policy is governed by the applicable legislation of the Kyrgyz Republic, including the Digital Code of the Kyrgyz Republic No. 178 dated July 31, 2025.
